Frequently Asked Questions
How long does it take for orders to be delivered?
All orders received prior to 5pm AEST are shipped the following business day and length arrival time depends on your location and the service chosen. Express Shipping aims to arrive within 24 to 48 hours of leaving us.
We use AustraliaPost or Sendle to ship our products.
Do you offer international shipping?
Yes, we offer international shipping by using an international delivery services.
What is the shipping cost?
Shipping is calculated at checkout and is dependent on your location.
Can I track my order?
Once your order has been shipped, you will receive your tracking details via email.
What is your return policy?
Our return policy at MoJo Active is designed to ensure your satisfaction with your purchase. If for any reason you're unhappy with your order, we're happy to refund the purchase price for items returned to us in 100% perfect condition. However, please note that we are unable to refund shipping costs. Your satisfaction is important to us, and we strive to make the return process as smooth and hassle-free as possible. If you have any further questions or need assistance with a return, please don't hesitate to reach out to us on sales@mojoactiveaustralia.com
Are the magnets suitable for a washing machine?
Yes, just click them together before putting in the machine.
Do they fit on a car seat?
Our hooded towel design allows for our product to be seamlessly hung on any car seat.
What are the product dimensions?
Width - 5Ocm x Length - 135cm
Are there any warranty or guarantees?
We offer a 30-day money back guarantee on all our products. Please contact us on sales@mojoactiveaustralia.com with any of these enquiries.
Do you have any reviews or testimonials for this product?
Our products have received over 700+ reviews! You can view these by simply clicking into “Reviews” found in our main menu.
Can I see more images of the product?
To see more images of a product, either, view the product on our website or, follow us on our socials!
Do you offer discounts for bulk orders?
The price per unit will decrease as the order quantity increases. Please see our “Bundles” section for wholesaling our regular stock.
If you are interested in custom designed towels specially made for your business, please head to our “Wholesale” page and fill in the enquiry form or book a scheduled call with our team.
Do you offer customised or personalised towels for wholesale?
Yes, we do offer customised and personalised towels for wholesale orders. Our team is dedicated to collaborating closely with you to bring your vision to life. Whether you're looking to add your logo, customise colors, or create entirely new designs, we're here to make it happen. Your satisfaction is our priority, and we're committed to delivering products that meet your specific needs and exceed your expectations. Get in touch with us to discuss your requirements, and let's work together to create your perfect towel.
What is the minimum order quantity (MOQ)?
For our regular stock, the MOQ is 10.
For any custom orders, the MOQ is 30.
How do I place a wholesale order?
To order our standard stock, you have two convenient options: buy our pre-packaged bundles directly on our website or reach out to our team by completing the enquiry form.
For custom made orders, you'll receive personalised attention throughout the entire process, from your initial enquiry to doorstep delivery of your custom-designed towels.
What payment methods do you accept for wholesale orders?
For wholesale orders, we offer a variety of convenient payment methods to suit your needs. We accept credit card payments and we also accept PayPal, offering a trusted and widely-used platform for transactions. Rest assured, we're committed to making the payment process as seamless and convenient as possible for our wholesale customers. Let us know which option works best for you, and we'll ensure a smooth transaction process.
How long does it take to process and ship wholesale orders?
Our wholesale order processing and shipping typically take between 6 to 8 weeks. This duration allows us to ensure the highest quality standards and fulfillment accuracy for your bulk orders. We understand the importance of timely delivery and strive to expedite the process while maintaining our commitment to excellence.
Are there any restrictions or requirements for becoming a wholesale customer?
Becoming a wholesale customer with us is straightforward and accessible. We have no specific restrictions in place. The only requirement we ask of our wholesale customers is to abide by our Minimum Order Quantity (MOQ) policy. This ensures that our wholesale transactions maintain efficiency and viability for both parties involved.
Do you provide marketing materials or support for wholesale customers?
Absolutely, we provide comprehensive marketing materials and support for our wholesale customers. We understand the importance of effective marketing in driving sales and promoting your brand. Our dedicated team is here to assist you with various marketing collateral. Additionally, we offer guidance and strategies to help you market our products effectively to your target audience. Your success is our success, and we're committed to providing you with the tools and support you need to thrive in your wholesale business.
What payment methods do you accept?
We accept credit card payments, PayPal, and Afterpay for your convenience.
Are there any additional fees or taxes?
There are no additional fees or taxes. All our products include GST.
Can I pay in installments?
Yes, you can pay in installments by either selecting the PayPal option or Afterpay at checkout.
Do you notify customers when an out-of-stock item is back in stock?
Certainly! We ensure that our customers are promptly informed when an out-of-stock item becomes available again. You will receive notifications via email, and we also announce restocks through our social media channels. Keeping you updated on product availability is one of our priorities, so you can shop with confidence and convenience.
If you have any further questions, enquiries or concerns, please do not hesitate to contact us on sales@mojoactiveaustralia.com. Our team is dedicated to ensuring you have a wonderful experience with us and continuing Working out With Style!